Gilly Car Wash · Moga

Refund & Cancellation Policy

Last updated: 8 October 2026

How refunds and cancellations work for single washes and Gilly Wash Club.

1. Single washes (₹299)

• Single washes are paid at the kiosk before the wash starts. Once a wash has started, it cannot be cancelled or refunded.
• If your wash could not be completed because of a fault in our equipment, or you are not happy with the result, tell our team before you leave. We will rewash your vehicle free of charge or, if that is not possible, refund the full amount.
• If you were charged but the barrier did not lift and no wash took place, we will refund the full amount.

2. Cancelling Gilly Wash Club (₹1,199 / month)

• You can cancel at any time. Cancelling stops all future renewals.
• Cancel at least 24 hours before your renewal date to avoid being charged for the next month.
• After you cancel, you keep access until the end of the month you have already paid for. We do not refund unused days of the current month.

How to cancel: two steps

1. Tell us. WhatsApp or call +91 62837 86599, email support@gillycarwash.com, or tell our team at the wash. Give the name and mobile number on your membership. We will confirm your cancellation in writing.
2. Stop the AutoPay in your UPI app. Open the UPI app you used to set up Wash Club and cancel the Gilly mandate. You will need your UPI PIN.
   • Google Pay: tap your profile picture → Autopay → choose Gilly under “Live” → Cancel autopay → enter your UPI PIN.
   • PhonePe: tap your profile picture → Payment Management → AutoPay → choose Gilly → Delete / Remove → enter your UPI PIN.
   • Paytm: tap your profile → UPI & Payment Settings → Automatic Payments → choose Gilly → Cancel → enter your UPI PIN.
   • BHIM or your bank’s app: look for “AutoPay”, “Mandates” or “Recurring payments” in the menu or settings, choose Gilly and cancel.

Menu names can differ slightly between app versions. If you can’t find the mandate, contact us and we will cancel it from our side. If you paid by card, just contact us and we will cancel the card mandate for you.

If a renewal was already notified when you cancelled, the payment may still go through. If you cancelled at least 24 hours before the renewal date, we will refund it in full.

3. When we refund Wash Club payments

• You were charged after you cancelled in time, or charged twice for the same month: full refund of the extra charge.
• We end your membership for any reason other than misuse: refund of the unused part of the current month.
• The wash is closed for more than 7 days in a row because of us: we will extend your membership or refund the affected days, whichever you prefer.

4. How refunds are paid

Approved refunds are made to the original payment method: cash payments by cash or UPI at the site, and UPI or card payments back to the same UPI account or card. We start the refund within 2 working days of approving it. It usually reaches your account within 5–7 working days, depending on your bank.

5. Questions and complaints

Contact us at support@gillycarwash.com or +91 62837 86599, or speak to our team at the wash. See the Contact page.